The Setup: A Lean Wrecking Crew
Meet Basilica—a boutique consultancy that punches way above its weight. Co-Founder Toshi Jones and her team deliver the work of a full-stack agency, and their secret weapon is a sophisticated, custom AI framework.
They don't just use AI—they're built on it. As Toshi says, "We can do the job of an entire department with very few people." For a team this lean, platform instability isn't just an annoyance, it's a direct threat to their entire operation.
The 9 AM Nightmare: The Severed Connection
The problem wasn't a bug in a new model—it was what the rollout broke. OpenAI rolled out a brute-force upgrade, removing access to all previous, reliable models. The very connections Toshi had built her business on were severed without warning.
She logged in and found her toolkit gone.
"I woke up in the morning and everything was ChatGPT 5, and I couldn't pick any other models," Toshi explained. She was locked into a new, unfamiliar model, unable to access the ones her custom workflows depended on. Her operational infrastructure had disappeared.
I wouldn't have had a leg to stand on if I didn't have PromptOwl already configured.
— Toshi Jones
The Pivot: Toshi Takes Control
This story doesn't end with a post-mortem and an apology tour. It ends with PromptOwl.
While ChatGPT was forcing an unwanted upgrade, Toshi remembered that PromptOwl was designed to keep her choices open. She logged in and found the command center that made a new plan possible.
Toshi didn't hesitate. She turned a crisis into an upgrade, copy and pasting her prompts into PromptOwl and routing her prompts through completely different models from new providers. This didn't just fix the immediate problem—it gave her the flexibility to compare outputs and optimize her work in ways that were impossible when she was locked into a single platform.
She didn't hope for a fix. She built a better one.
The Payoff: Building an Enterprise-Ready Fabric
The disaster was averted, but the real outcome was a crucial lesson in infrastructure. The crisis highlighted a dangerous gap: Basilica was operating at an enterprise scale but was exposed to the volatility of a consumer-grade interface.
Businesses build their operational fabric on tools that provide stability—a guarantee consumer products can't make.
PromptOwl delivers that enterprise-grade resilience. It fundamentally separates your prompts—your strategic assets—from any single model.
"With all the AI model changes, it's freeing to be able to choose from over 85 models. We can seamlessly test and realign, all without breaking our established workflows. Having the ability to instantly swap if one is acting finicky or suddenly disappears is business critical."
As Toshi concluded, "Resiliency is key, and PromptOwl gave us the strong foundational infrastructure we needed to confidently scale."
Build AI Infrastructure That Can't Be Disrupted
Don't wait for a crisis to discover you need a Control Plane. See how PromptOwl gives you the resilience, flexibility, and control to build production-grade AI with confidence.